Frontline Management
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In Short
This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically, they would report to a manager.
Prerequisites
-BSB31207 Certificate III in Frontline Management or other relevant qualifications
OR
-vocational experience assisting in a range of support roles without formal qualifications
Maximum Participants
8
Course Content
To complete the course, candidates must complete 4 core units plus 6 elective units from the following list:
-BSBADM409A Coordinate business resources
-BSBCMM401A Make a presentation
-BSBCUS401A Coordinate implementation of customer service strategies
-BSBCUS402A Address customer needs
-BSBCUS403A Implement customer service standards
-BSBFIA402A Report on financial activity
-BSBINM401A IMPLEMENT WORKPLACE INFORMATION SYSTEM
-BSBINN301A Promote innovation in a team environment
-BSBITS401A Maintain business technology
-BSBLED401A Develop teams and individuals
-BSBMGT401A Show leadership in the workplace
-BSBMGT402A Implement operational plan
-BSBMGT403A Implement continuous improvement
-BSBMGT404A Lead and facilitate off site staff
-BSBMKG413A Promote products and services
-BSBOHS407A Monitor a safe workplace
-BSBPMG510A Manage projects
-BSBREL401A Establish networks
-BSBREL402A Build client relationships and business networks
-BSBRES401A Analyse and present research information
-BSBRKG403B Set up a business or records system for a small business
-BSBRSK401A Identify risk and apply risk management processes
-BSBSUS301A Implement and monitor environmentally sustainable work practices
-BSBWOR401A Establish effective workplace relationships
-BSBWOR402A Promote team effectiveness
-BSBWOR404B Develop work priorities
-BSBWRT401A Write complex documents
Course Completion
Accreditation in BSB40807
This course provides a pathway to the following:
-BSB51107 Diploma of Management
-Accounts Clerk
-Customer Service Adviser
-Import/Export Clerk
-Office Administrator
-Student Services Officer
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